Frequently Asked Questions
Everything you need to know about Coway's home wellness solutions.
How often should I replace the filters in my Coway air purifier?
For optimal performance, we recommend replacing the HEPA and deodorization filters every 12 months, while the pre-filter should be washed or vacuumed every 2 to 4 weeks depending on usage.
What is the standard shipping timeframe for home appliances?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, though professional installation services for water purifiers may require additional scheduling.
Do Coway products come with a manufacturer warranty?
Yes, all Coway products come with a limited manufacturer warranty. Most air and water purifiers include a 1-year parts and labor warranty, covering defects in materials or workmanship.
Can I return my product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Does Coway offer professional installation for water filtration systems?
Yes, we provide professional installation by certified technicians for all under-sink and countertop water filtration systems to ensure proper setup and leak-free operation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.