Returns and Exchanges Policy

At Coway, we stand behind our air and water purification systems with a 30-day money-back guarantee to ensure your home environment meets the highest standards of health and comfort. If you are not completely satisfied with your purchase, you may return your product in its original packaging for a full refund of the purchase price.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Prepare the Product

Securely pack the unit in its original box, including all filters, power cords, manuals, and accessories to ensure a smooth inspection process.

3

Ship to Coway

Affix the provided shipping label to the outside of the package and drop it off at any authorized carrier location for transit to our service center.

4

Inspection and Refund

Once our technicians verify the unit's condition, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing